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Welcome REI Co-op Members! We're glad you're here. If you can't access the Co-op Members section of the community, click here for instructions on how to join the section that's just for you.

Timeline for a mailed back return

I mailed back a return on 4/22/20 -  please let me know when I can expect a CREDIT on my credit card.  Thank you.

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@Bobby Thanks for reaching out!

Unfortunately, we do not have visibility to any specific order information here in the community. Please know that we are experiencing delays in several aspects of our business, returns processing time being one. We are very sorry for these additional delays and assure you our teams are working as quickly as possible. Once we receive your package, our teams will need up to an additional week to process your return and issue your credit. We appreciate your patience as we work through a much higher-than-normal volume of returns being mailed back to us.

Additionally, we removed the personal information from your post to protect your privacy.

Hope this helps!

At REI, we believe time outside is fundamental to a life well lived.
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