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Tentpole replacement

Hello,

I used a gift card to get a tent at REI 6 months ago. Recently I took the tent on a plane and I noticed when I landed that security had taken out my tent poles and didn't put them back when they found they weren't a danger. I contacted the airport and they're not able to find them to give them back. Does the tent warranty cover replacing the tent poles that I'm now missing?

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Hi @steve2 - Thanks for reaching out, though we're sorry it's because you have lost your tent poles. 

Our Terms of Use states: "REI warrants that new REI branded products will be free from defects in materials and workmanship at the time of sale." This warranty does not cover lost pieces due to outside circumstances.

If you are interested in replacing your lost tent poles, Tent Pole Technologies is a good option for ordering those pieces. 

Hopefully this helps!

At REI, we believe time outside is fundamental to a life well lived.
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