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tent warranty for missing rainfly loops

I just bought the REI grand hut 4 two weeks ago and used it this past weekend. When we put it together we noticed the rainfly is missing a loop near the door to hook the stake into. So it wasn't able to prop the fly part of the door properly. I was wondering if it's easier to return it and get a new one or would the warranty be able to send us a non defected rainfly.

2 Replies


Thanks for reaching out, although we're sorry to hear that it is because there is this issue with your tent. We do not have replacement rainflys available for our tents, so your best bet is to return yours to your local REI store and exchange for a new one. If you have questions about our return policy, you can read more on our Return Policy and 100% Satisfaction Guarantee page.

Hopefully this helps and you can get out soon with your new tent!

At REI, we believe time outside is fundamental to a life well lived.

yep, as @REI-JohnJ says, best bet is to take it in and swap it out.

REI Member Since 1979