Generally I like your stores. However, I don’t understand why so many items are unmarked for prices. I suspect you desire that your sales associates help customers for prices. I have often left the Tacoma store when prices or help was unavailable. In those instances I leave the store frustrated and annoyed. As a result I am much less eager to shop in the store. I have complained to the staff about the price markings only to be told they couldn’t do much about it. I end up searching for alternatives to REI.
@TimOD, thanks so much for reaching out and letting us know about your experience in the Tacoma store; we have forwarded your concern along to the store manager. In the future, if you are in an REI store and have a concern that an employee is unable to help resolve, please don't hesitate to ask to speak with a manager.
I just wanted to share with you my little secret weapon I carry when I'm at the store. I have the REI app on my phone and when I run into a product with no price, I am able to scan the the barcode within the app. It provides me with the price and some product info.
I know the app does not replace the awesome expert service from a green vest, but it helps when all you need is a quick price check.
This is your REI Co-op! Your feedback is truly appreciated and valued!