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REI is actively reviewing its policies and procedures per the Centers for Disease Control and Prevention's new guidance for COVID-19.
As we have since the start of the pandemic, we’ll continue to prioritize the health and safety of our employees, customers and communities.

Store pickup of bike without assembly

Hi,

Can I place an online order for a bike to be shipped to store and then go and pick up the bike (in a box) before it is assembled by the store employees?

 

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@sameerg10 thanks for the question! Unfortunately, no. If a bike is shipped to one of our stores, we are required to build it before our customers pick it up. The only way to receive an unbuilt bike in its box would be to ship it directly to your home, although this includes a shipping fee and the bike will have been preassembled and partially disassembled by our bike techs prior to shipping.

At REI, we believe time outside is fundamental to a life well lived.
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