REI is actively reviewing its policies and procedures per the Centers for Disease Control and Prevention's new guidance for COVID-19.
As we have since the start of the pandemic, we’ll continue to prioritize the health and safety of our employees, customers and communities.
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@kmerkel thanks for reaching out! Unfortunately, here in the community, we do not have access to specific order information. Once you are signed in to REI.com, you can check your purchase history by clicking on the "My Account" link. If you don't see your snowshoe purchase there, we would recommend connecting with our Customer Support team at 1-800-426-4840.
What kind of snowshoes do you have and what kind of repairs do they need? We may be able to provide some tips and advice here in the community!
You'll notice we removed your member number from you post - this is to help protect your privacy.
At REI, we believe time outside is fundamental to a life well lived.