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REI is actively reviewing its policies and procedures per the Centers for Disease Control and Prevention's new guidance for COVID-19.
As we have since the start of the pandemic, we’ll continue to prioritize the health and safety of our employees, customers and communities.

Shipping Items to Hotels



Can you guys ship to a Hotel IN Chicago ( Sheraton Grand ) for an inbound Guest staying 3 nights.




Jamie Harris (NZ)

2 Replies

@12sp8s Thanks for reaching out!

For inquiries that require a tight shipping window, we recommend reaching out to our customer service team at 1-800-426-4840, or by following the links here. They should be able to answer your questions. Thank you!


At REI, we believe time outside is fundamental to a life well lived.

John, I think Jamie is asking if REI ships to hotel addresses at all. Some online retailers won't do that out of concern for possible fraud. Presumably someone using a stolen credit card could have a package shipped to a hotel where it would be easier for them to pick up. Consider how an overseas credit card with an overseas billing address but shipment to a US hotel might look to a fraud detection system. (Some years ago my order was refused by another US outdoors store for that reason.)

Jamie, it's worth checking with the hotel whether they will accept packages for arriving guests and if so, how the package should be addressed, etc.


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one or more gifts or other benefits from the co-op.