Hi - I have the same issues as others in your community with the REI branded binoculars 8 x 42. For example:
"We lost an REI branded binocular 8 x 42 waterproof eye piece today. Who manufactured the REI brand binocular purchased 5/23/2015 for $142? I hope to be able to find a replacement eye piece, but I don't know which manufacturer to search by. Thank you.
It is disappointing to me that you do not provide replacements eye pieces, especially since this seems to be a common problem with the REI-branded product. We have also lost the lens caps, which seems to be another common problem - but we knew that was likely from the online reviews of your product, so are not as disappointed.
We would appreciate any help you can provide.
Thank you for reaching out, although we are sorry that it is because you are having this issue with your binoculars. When we carried them, our binoculars were made by Kruger Optical. Unfortunately, at this time, it does not appear that Kruger Optical has a website with contact or repair information. As such, it looks like your only option for your binoculars would be to go through a third party optics repair service. A quick web search of 'Binocular repair in the US' turned up several options that may be able to repair your binoculars. In their FAQ section, Suddarth Optical Repair specifically mentions REI binoculars as a brand they service.
Thank you for taking the time to provide this feedback to us.