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Returns

Can you return online purchases to a store?

4 Replies

@Kerijelinek Thanks for reaching out!

You certainly can return online purchases from REI.com to an REI store location! Just bring your item and proof of purchase in to your local REI and the customer service specialist would be happy to assist. The only exception to this is if you purchased an item from our Used Gear website in which case the item would need to be shipped back to our returns department.

I hope this helps, have a great day!

John

At REI, we believe time outside is fundamental to a life well lived.
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Hi Rich

The boots, jacket and socks are great but the vest is mis sized by your staff. There is no sizing label anywhere in the vest and I know my size. You advertised the vest as an extra large - it’s more like a 12; possibly a medium/large but no way is it an extra large  to send it back, I believe you should pick up the return shipping  I should not have to pay for a mis labeled item  please email me a postage paid label for me to send it back to California.  

Please give this matter serious consideration  but the other items are fabulous, comfortable and fit perfectly, especially the boots

thanks Jill

 

 

 

 

@Jilljacobson Thanks for reaching out!

It sounds like we missed the mark on your expectations for the size of the vest you received. I apologize for the mix up, I know that can be frustrating. The best option for you would be to call our Customer Service Team at 1-800-426-4840 and they can help you. They are available Mon-Fri 5am to 10pm PT and Sat-Sun 6am to 9pm PT. Thank you for shopping with us and have a great day!

John

At REI, we believe time outside is fundamental to a life well lived.
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@Jilljacobson thanks for reaching out! Just a quick heads-up that we have removed your order number from your post to help protect your privacy. As @REI-JohnJ mentions, please contact our Customer Support team at 1-800-426-4840 or via Live Chat to help process your return through the mail.

At REI, we believe time outside is fundamental to a life well lived.
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