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Re: Returns

Hi there! Was wondering what to do about returns during the store closure. Will the store return policy be extended? The items I have is a backpack and would be too expensive to ship. Ordered before I knew how bad this was going to get and store closed. Thank you!

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2 Replies

Hey @Sandyego ,

So sorry to hear the backpack didn't work out for you. Our return policy is 1 year for all new items (90 days for electronics). If you're able to wait until the stores reopen, bring the backpack in and we can help you out with a return, or help exchange the pack to find one that better suits your needs! If you need to return the backpack immediately, you can contact our Customer Support team at 1-800-426-4840, noting that wait times have been longer than normal due to a high call volume.

I hope that helps!

At REI, we believe time outside is fundamental to a life well lived.

That works! Thanks so much.