I recently purchased a new Eddyline Rio Kayak. Because of the virus I want to save some money and return it. It is still in the box and undamaged. Can I take it to the Kennewick Store when it opens and get my money back?
Sorry, either you cannot reply to this topic or you have not verified your email address by clicking on the verification link in the email we sent you when you registered. If you did not receive an email from us, or need us to resend it, please visit your User Profile page.
Thank you for reaching out to us in the Community! During this time our return policy remains the same. When our stores re-open we will be happy to process returns and exchanges that adhere to the policy. From the sounds of it, your product is no exception to this.
Thanks again for the question and welcome to the Community!
At REI, we believe time outside is fundamental to a life well lived.