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Returns and points


I purchased a bike bag in the Tustin area when I was in town. I used my points and paid the rest on my debit card. It's too big for my bike and I need to return it. 

Do I wait until REI reopens to return? Will I get my points back since I can't use the bike bag?

Thanks so much!


1 Reply

@mtnbkcx thanks for reaching out! Answers to your questions:

  • Yes, you'll need to wait until our stores reopen to process your return in a local store - we appreciate your patience with this delay
  • Instead of reloading your dividend, your debit account will be refunded for the full amount, including for the amount that your dividend originally covered

Hope that helps!

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