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Welcome REI Co-op Members! We're glad you're here. If you can't access the Co-op Members section of the community, click here for instructions on how to join the section that's just for you.

Returns and points

Hi,

I purchased a bike bag in the Tustin area when I was in town. I used my points and paid the rest on my debit card. It's too big for my bike and I need to return it. 

Do I wait until REI reopens to return? Will I get my points back since I can't use the bike bag?

Thanks so much!

 

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@mtnbkcx thanks for reaching out! Answers to your questions:

  • Yes, you'll need to wait until our stores reopen to process your return in a local store - we appreciate your patience with this delay
  • Instead of reloading your dividend, your debit account will be refunded for the full amount, including for the amount that your dividend originally covered

Hope that helps!

At REI, we believe time outside is fundamental to a life well lived.
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