Based on your photos, which we chose not to post to protect your privacy, it would seem you are asking about a pair of shoes you returned to us. If that is not the case, please let us know. We do not have access to any purchasing or order information here in the community. For any specific questions about an order or a return that you shipped to REI, please contact our Sales and Customer Service team at 1-800-426-4840 or via Live Chat.
Hope this helps!
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