REI is actively reviewing its policies and procedures per the Centers for Disease Control and Prevention's new guidance for COVID-19.
As we have since the start of the pandemic, we’ll continue to prioritize the health and safety of our employees, customers and communities.
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While you have access to your purchases via your REI.com account, your returns and credits are not listed there. If you have any questions about those returns or credits you can call our customer service team at 1-800-426-4840 or e-mail us at email@example.com.
I hope this helps, thanks!
At REI, we believe time outside is fundamental to a life well lived.