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Return of product purchased with divided.

If I return an item paid for in part by my divided, will I get my divided returned? Not in cash but reinstalled too my account.  

The product were shoes, which I did wear for one walk.  They did not live up to my expectations.

4 Replies

@Melinda Thanks for reaching out!

When you return a purchase made with your dividend you will receive your refund in cash. Unfortunately we do not have the ability to restore a used dividend to your membership. If you have any further questions about your membership or dividend you can reach out to our Membership Services team at 1-800-426-4840 x3906 or e-mail them at member@rei.com.

I hope this helps!

John

At REI, we believe time outside is fundamental to a life well lived.
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To be clear.  I forfeit my dividend, correct?

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@Melinda Thanks for the clarifying question!

No, you do not forfeit your dividend. Whatever amount of dividend you spent you will receive as cash in your return of your pair of shoes.

For example (all hypothetical numbers):

Let's say your shoes cost $100 and you used your dividend of $40 and then pay for the remaining $60 with your debit card. When you return the shoes you will receive $100 (the full value of the shoes) as a refund. 

I hope this helps clarify, don't hesitate to reach out if it doesn't make sense. Thank you!

John

At REI, we believe time outside is fundamental to a life well lived.
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You guys are amazing.  

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