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Return of boots that have fallen apart

I purchased a pair of boots on 12/29/19 and they have fallen apart. How do I get another pair?

1 Reply

@Kumpfs Thanks for reaching out.

We're sorry to hear that your boots fell apart after such a short period of time. We encourage you to speak with a customer service specialist at your local REI store about your return. The majority of our stores are open right now, with plans to reopen more stores in the coming weeks. If your store is closed, keep on eye on their page for the most up to date information.

If you have any other questions about your boots or a return, please call our sales and customer service team at 1-800-426-4840.

Hope this helps!

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