I received a Columbia shirt ($50 value) as a gift. It doesn't fit and I would like to exchange it for something else, however I don't have the receipt. May I exchange it? And, I live a couple of hours from one of your stores. Can I return via USPS for credit?
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When returning a gift by mail, you can request a gift recipient refund, though you will need to show proof of purchase. If the shirt was bought by a co-op member or online, the person who bought the shirt can look up those details on their REI.com account. If further assistance is needed finding the proof of purchase, our Customer Support team can be reached at 1(800)426-4840 or via Live Chat.
Once you have the proof of purchase, you can follow the "Return a gift by mail" instructions on our Returns FAQ page for steps on returning that shirt to receive credit to a future purchase.
Hopefully this helps!
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