The last pack I bought was a running pack and it is a size too big. Bought it in end of February and was waiting for your store to reopen but then remembered the 30 day return.
What can I do and I would also like to purchase the next size down using the 20% coupon.
@Mardukis thanks for reaching out! A few thoughts:
Hope this helps; let us know if you have any other questions!
@torresl07 as long as the new item you select would have been eligible for the 20% coupon (i.e. is not one of the excluded items), then yes!
Even if the promotional period has expired. I just received an item I ordered online and applied the 20% discount and dividend. I would like to exchange for a different size. Will I still get 20% off even if promo expired? Thanks.
Thanks for the question!
The answer is yes, you can use the coupon when you are exchanging for the same item but a different size. In order to facilitate that exchange and apply the coupon to the new item, we recommend visiting your local REI store or contacting our Sales and Customer Service team at 1-800-426-4840 or via Live Chat to help place the order.
Hopefully this helps, thanks!