REI is extending our temporary store closures until further notice

[REI-JenK]

REI is responding to the rapidly changing COVID-19 (novel coronavirus) situation with a clear focus on the safety and well-being of employees and customers. We have assembled internal and external teams to advise us on appropriate policies and decisions, and are acting with caution to ensure that we are putting people first. 

As a result, we are extending our temporary store closures until further notice.

We will continue to share information regularly as this situation evolves, including posting updates here in the community. You can also review our FAQs for more detail.

[REI-JenK]

@Artie_MTB we were able to confirm that our team tried to reach to you via email but the email bounced back unsuccessfully. Via Direct Message here in the community, can you verify a good email address where we can reach you with details about your specific bike situation? Thanks!

[Artie_MTB]

wow, you guys are actually trying to help?

[REI-JenK]

@Artie_MTB we have passed your email address along to our team that is working to connect customers with their bikes and deleted your email address from your response, to help protect your privacy. We will reiterate that although we are not yet able to return all customer bikes, due to variations in jurisdictional restrictions, we are working hard on resolution where we are able and will see this process through to completion as we quickly as we can.

[dylan3492]

The economy seems to be opening back up. Does REI have any plan to open in the near future or will closures continue even once mandates are removed?

[REI-JenK]

@dylan3492 thanks for reaching out!

As you likely know, things are shifting very quickly all around the country! Rest assured, we do have work underway on how we can return to service in ways that continue to prioritize employee and customer health above all else. For the time being, all of our locations remain closed until further notice. As this begins to shift, we commit to providing updates to this situation across as many of our channels as possible, including here in the community. Stay tuned!

[Granny63]

Very responsible of you to close and care about others. Question regarding a warranty. My husband bought a pair of Native sunglasses a year or so ago and does not have the receipt anymore. Do you have an easy way to check his account? The glasses broke and the only thing he asked for his 60th birthday, coming up, was fixed glasses. Thank you

[REI-AlyS]

Hi there @Granny63 !

Thanks for reaching out to us! While we do not have access to customer purchase history or member specifics here in the community, you may be able to pull your history here .

If you do not have success, the next step would be to reach out to our Contact Center. I will apologize in advance that customers are experiencing longer than usual wait times due to the unusually high call volume. 

One more option, if this purchase is not covered by our return policy, would be to reach out to Native directly. 

Hope this helps point you in the right direction!