cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Welcome REI Co-op Members! We're glad you're here. If you can't access the Co-op Members section of the community, click here for instructions on how to join the section that's just for you.

REI Garage sale: Items with unreported damage.

Hello. 

I bought a Nemo Dagger 2 tent from the REI garage sale in the Northridge outlet. The "Location and Description of Problem" on the tag reports, "did not like the design and was used once". I found a hole in the screen on the top of the tent. What should I do in this case? Will the store I bought it from settle this and make it fair somehow? I feel pretty dumb for not checking before I purchased it, but I was assured by an employee that all returned items are checked to make sure all damage is accurately reported. I trusted this employee and didn't bother to check. 

0 Likes
1 Reply

@J0rdan Thanks for reaching out.

We're sorry you're having this issue with your tent. In store garage sale items are sold 'as is' and all sales are final. As such, items from our garage sales are not eligible for return. As you made the purchase at the Northridge store, your best bet would be to go back to the store and speak with them about your item. 

At REI, we believe time outside is fundamental to a life well lived.
0 Likes