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Rei card member: feedback on the US Bank credit card.

REI card member service is trash. I don't want to talk to an automated message for 20 minutes to make a payment or jump through cryptic hoops for US bank to create an account. Why is it so tedious to make payments? hate the card member service. On a more positive note, customer service in the store is always awesome and I love shopping there.  Card service is trash though.

1 Reply


Thank you for reaching out with your feedback, although we are sorry it is because you are frustrated with your experience making a payment. We appreciate hearing from our members and customers. We will be sure to pass your message to the appropriate team.

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