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@jt28 thanks for reaching out! This is a tricky question to answer without knowing where you are - some of our stores are open for in-store shopping, others only for curbside pickup. You can check your local store page for current hours of operation and services. Our goal would certainly be for the kayak to be in great shape when you get it - you might consider calling your local store to discuss your concerns prior to pick-up.
At REI, we believe a life outdoors is a life well lived.