Sorry, either you cannot reply to this topic or you have not verified your email address by clicking on the verification link in the email we sent you when you registered. If you did not receive an email from us, or need us to resend it, please visit your User Profile page.
@jt28 thanks for reaching out! This is a tricky question to answer without knowing where you are - some of our stores are open for in-store shopping, others only for curbside pickup. You can check your local store page for current hours of operation and services. Our goal would certainly be for the kayak to be in great shape when you get it - you might consider calling your local store to discuss your concerns prior to pick-up.
At REI, we believe time outside is fundamental to a life well lived.