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REI is actively reviewing its policies and procedures per the Centers for Disease Control and Prevention's new guidance for COVID-19.
As we have since the start of the pandemic, we’ll continue to prioritize the health and safety of our employees, customers and communities.

Questions about buying an Oru kayak

Hello, I am interested in getting a tandem oru kayac. I have read some reviews stating the kayac was not in good condition from the get go. 

Is there anything REI is doing to make the purchase smooth? Are you able to open and check it is fine before I pick up at the store?

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@jt28 thanks for reaching out! This is a tricky question to answer without knowing where you are - some of our stores are open for in-store shopping, others only for curbside pickup. You can check your local store page for current hours of operation and services. Our goal would certainly be for the kayak to be in great shape when you get it - you might consider calling your local store to discuss your concerns prior to pick-up.

At REI, we believe time outside is fundamental to a life well lived.
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