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Question about the timeline on REI's Return Policy.

Hi there,

 

I’m wondering if REI ever accepts returns/provides exchanges that are a tad later than a year. I bought boots recently from a brand I’ve always trusted, but they’re falling apart (plastic sole separated from fabric shoe, holes in the fabric) after just over a year of light/moderate use, which is really disheartening.

 

thanks!

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@ElleKay 

Thanks for reaching out, although we're sorry it is because your boots are falling apart. Because it is challenging to get a clear idea of the issue with your boots in a forum setting like this, your best bet is to take your boots to your local REI store and speak with a customer service specialist about the problem. We empower our store teams to make a determination regarding a return as they are in the best position to work with our customers to find a solution within our return policy.

Hopefully this helps, thanks!

At REI, we believe time outside is fundamental to a life well lived.
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