purchase error

[lrumschlag]

Help:

This is Leo, 

Regarding Purchase made on 11/9/19.  It appears an error was made at check-out.  We purchased one pair of gloves, item # 135923004, but were charged for that item twice.  Is it possible that the cashier rang it up twice by mistake. 

We only took one pair home.  Can you make an adjustment to our credit card, please?

Leo

[REI-FelipeG]

@Irumschlag thank you for reaching out!

The next best step is to contact the store the purchase was made, they’ll be able to look up the transaction and determine if an error was made and adjust payment if needed.

To help protect your privacy, we have removed personal information from your post above.

Hope this helps!