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Pieces missing from an Ortlieb Velocity Pack 17L

I have received this pack but when the top is rolled and closed there is nothing to keep it closed. The picture shows a velcro on the front and a strap coming ore the top to attach but there is nothing on this pack.

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@chipsterkk 

Thank you for reaching out and we're sorry you're having this issue. It looks like there are supposed to be two pieces to the closure of this pack: the strap that attaches to the pack (near your shoulders when you are wearing the pack) and the piece that the strap connects to when it is rolled closed. Are both pieces missing? It appears as though the strap that comes over the top is removable with two screws and a plastic piece, are those items also missing?

Sometimes manufacturers will place those pieces in a pocket inside the pack to keep them from coming loose or getting lost in transit. If your pack does not have them, you can speak with a customer service representative at your local REI store or reach out to our sales and customer service team at 1-800-426-4840 or via live chat.

Hopefully this helps, thanks!

At REI, we believe time outside is fundamental to a life well lived.
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