I have an Osprey backpack used 20-25 times since February. It squeaks like crazy-gets worse the longer you hike. Can I return it at a REI store or should I buy earplugs??
I had the same problem and called Osprey service. They walked me through adjusting my pack which wasn't obvious to me. That took care of it. It took me a few hunderd miles of squeking to call them.
@jonsulli, even though you posted this question on the "Ask an REI Employee" board, you may also get suggestions from other members of the community. We wanted to provide a friendly reminder (from our User Guidelines) that "only posts from a user with the “REI Employee” rank should be regarded as employee-generated content."
It looks like @Buzz offered some good advice on contacting Osprey Customer Service. Our team at your local REI can also help with a pack adjustment as well as the option for return. You can also call REI Customer Support at 1 (800) 426-4840 for return options.