I placed an online order a couple of weeks ago and received an email saying it pick it up in store by March 22nd. Then all the COVID-19 stuff escalated and it's advised that I not cross the boarder for my pick up (I'm in Canada). I also saw tonight that the REI stores are temporarily closing. How can I get my order? Would you be able to ship it to me in BC, Canada?!
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@jjs003 our local store teams will be working to contact all customers who have packages that have already arrived in the store and arranging for alternate pick-up options on Mon and Tue of this week. This option will only apply to packages that have already arrived, not those that are in transit, and we are asking that folks wait to be contacted by our store teams. Once you are contacted, you can discuss your specific situation with the team to see what they recommend, seeing as you are across the border and unable to pick up your order. For further information, you can also contact our Customer Support team at 1-800-426-4840. Hope this helps.
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