Hello, over the summer I purchased a Big Agnes tent. I did not use or set it up until this weekend as this was the first available camping reservation. When I took out the poles, one of the two main support poles when bent where it is supposed to curve down. I am happy with the tent and would like to keep it. Is it possible to just get a replacement pole or do I need to return the whole thing. I can share pictures if necessary.
Thank you, Andre Audette
Hey Andre, thanks for reaching out!
We're sorry that you had this issue with your tent. We do not offer replacement poles for tents, however, Big Agnes does have a lot of options for repair or warranty issues with their gear. You can check out the process for submitting a claim on their Big Agnes Support webpage here. You can also take your tent in to your local REI store and speak with a customer service representative there about a return or an exchange.
Hopefully this helps, thanks!
As a head's up we have removed your personal information (order number) to protect your privacy.