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Welcome REI Co-op Members! We're glad you're here. If you can't access the Co-op Members section of the community, click here for instructions on how to join the section that's just for you.

My order was cancelled, will my dividend be refunded?

I purchased a bike that was out of stock and wasn't refunded my dividends.

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@firemanflyer Thanks for reaching out!

If you made a purchase using your dividend and the order was cancelled, then your dividend is typically refunded via a paper check sent to you in the mail. Here in the community we don't have access to specific order information. For questions regarding an order, you'll need to reach out to our Sales and Customer Service team at 1-800-426-4840 or via Live Chat. They should be able to get you the specific answers you're looking for.

Hope this helps!

At REI, we believe time outside is fundamental to a life well lived.
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