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My Online order was returned by the carrier. What can I do?

I ordered some stuff from deal of the day this weekend and used the address where we are staying. The PO now tells me that they don’t deliver to the address and I need to send it to general delivery. They sent the order back to REI. What should I do now?

1 Reply


Thank you for reaching out, although we are sorry to hear about the issue with your order. Here in the digital community we do not have visibility to transactions or order information, so you'll need to connect with our Sales and Customer Support team at 1-800-426-4840 or via Live Chat here. They will be in the best position to assist you.

Hopefully this helps, thanks!

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