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REI is actively reviewing its policies and procedures per the Centers for Disease Control and Prevention's new guidance for COVID-19.
As we have since the start of the pandemic, we’ll continue to prioritize the health and safety of our employees, customers and communities.

My gear order

Hi.  My main store is Boulder, Colorado.  They have an web-order shipment ready for me to pick up.  But the store is closed next week.  My order is not too hi priority so I can wait until 3/28.  So should I wait till then to go in, or can you mail to me...?

John C

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@JohnC unfortunately, we don't have access to your package at this point. We would ask, if it's possible, to have you wait until our stores reopen to pick up your package (and we apologize for the delay). If, for any reason, this doesn't work, you can contact our Customer Support team at 1-800-426-4840 to discuss other options.

On a side note, we have removed your address and phone number from your post to help protect your privacy.

At REI, we believe time outside is fundamental to a life well lived.
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@JohnC unfortunately, we don't have access to your package at this point. We would ask, if it's possible, to have you wait until our stores reopen to pick up your package (and we apologize for the delay). If, for any reason, this doesn't work, you can contact our Customer Support team at 1-800-426-4840 to discuss other options.

On a side note, we have removed your address and phone number from your post to help protect your privacy.

At REI, we believe time outside is fundamental to a life well lived.
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Thanks.  I will let it float for now, Jen, and good idea to delete my personal data...