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monarch ski tickets

we have two tickets to monarch mountain that w i purchased thru REI that are no longer valid due to the mountain closing bc of the corona virus.  Monarch has instructed us to go directly to REI for refunds.  How should I proceed?

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@robyncantor Thanks for reaching out!

Please connect with our Customer Support team at 1-800-426-4840 to chat through options for your ski passes. Note that due to call volume wait times are longer than normal.

Hope this helps!

At REI, we believe time outside is fundamental to a life well lived.
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