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REI is actively reviewing its policies and procedures per the Centers for Disease Control and Prevention's new guidance for COVID-19.
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Re: Leki Micro Carbon

The lowest secton of the pole needs the nylon/plastic locking thinggie or it just comes loose when you are trying to use it. Can't find them. Thanks

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@tompilot would it be possible to upload a picture so we can see the part you are referring to and try to help? Or, if you live close to an REI store, you could pop in with your poles for help!

At REI, we believe time outside is fundamental to a life well lived.
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Could you please send me you email and I'll attach the photos ifthe item? thanks. 

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@tompilot you can reach us at conversations@rei.com! Also, we removed your email address from your post to help protect your privacy.

At REI, we believe time outside is fundamental to a life well lived.
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@tompilot thanks for emailing us those images and for your patience while we found an answer for you – we even connected with our Leki partners for help! Based on what we can see from your pictures, the piece you are asking about is actually intended only for displaying the poles in a store. If you pull down on the pole, you should hear an audible “click” as it locks itself into place (there may be a button that pops up as well, depending on the model you have). This video should give you a better idea of what we’re trying to communicate; hope it helps!

At REI, we believe time outside is fundamental to a life well lived.
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