@tompilot you can reach us at firstname.lastname@example.org! Also, we removed your email address from your post to help protect your privacy.
@tompilot thanks for emailing us those images and for your patience while we found an answer for you – we even connected with our Leki partners for help! Based on what we can see from your pictures, the piece you are asking about is actually intended only for displaying the poles in a store. If you pull down on the pole, you should hear an audible “click” as it locks itself into place (there may be a button that pops up as well, depending on the model you have). This video should give you a better idea of what we’re trying to communicate; hope it helps!