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Lazer ship crazy slow

Am I the only one?

Is there a new shipping company? With this new “lazer ship” my orders are no longer coming on time. Before I would get an expected delivery date and REI usually gets it to my door before or right at. I totally understand this might not even be a REI issue but what gives?

hopefully someone can shed some light to what’s going on and why the change. I can’t be the only one who buys hiking and camping gear with a last minute deadline.

Don’t worry REI I still love you just curious

2 Replies


Thank you for your feedback, although we're sorry it is because you are experiencing delays with your orders from REI. We will be sure to pass your feedback along. We work with multiple carriers to to ship packages to our customers, including Lasership, UPS, USPS, Fed Ex and Ontrac. If you need any further assistance with shipping a product, don't hesitate to reach out to our Customer Support team at 1-800-426-4840 or via Live Chat.

At REI, we believe time outside is fundamental to a life well lived.

Mail delivery slowdown: USPS to slow delivery starting October 1 - CBS News