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Keep original old membership, cancel new membership created mistake.

Hello, When I went to the Santa Monica, CA  REI store today the cashier could not find my original membership number on his computer. He suggested I add a new membership which I unfortunately did. I easily found my original membership through the REI search site. I don't want to keep the new membership. How do I cancel the new membership  and have today's purchase transferred to my original membership?

KEEP Original number: <Membership number removed by moderator>

CANCEL New number: <Membership number removed by moderator>

0 Likes
2 Replies

Hi @CDGarvin - Thanks for reaching out, though we're sorry it's because of this situation with your membership numbers.

We don't have visibility to customer accounts here in the community, so you will need to contact our Customer Support Team for help with this. They can be reached at 1-800-426-4840 or via live chat.

You will also see that we have removed your membership numbers to protect your privacy. 

Thanks!

At REI, we believe time outside is fundamental to a life well lived.

no worries at all! thank you!