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Kayak Order for Store Pickup


I ordered a kayak to be delivered to the Oakbrook, Il store for pickup. I have yet to pick it up, and the email I received last week stated I had until the 23rd of March to pick it up. Will this be extended now that your stores are closed, or will it be shipped to me?


2 Replies

@KayakMark34  Thanks for reaching out!

Our local store teams will be working to contact all customers who have packages that have already arrived in the store and arranging for alternate pick-up options on Monday and Tuesday of this week. This option will only apply to packages that have already arrived, not those that are in transit, and we are asking that folks wait to be contacted by our store teams. If you need your item(s) before March 28, please contact our Customer Support team at 1-800-426-4840. At this time the pickup dates will be extended for our customers who cannot make it in to pick them up.

Thank you. 

At REI, we believe time outside is fundamental to a life well lived.

Thank You John!