REI is actively reviewing its policies and procedures per the Centers for Disease Control and Prevention's new guidance for COVID-19.
As we have since the start of the pandemic, we’ll continue to prioritize the health and safety of our employees, customers and communities.
It is very frustrating and time-consuming to choose items That are listed for sale on your website and after taking time to shop for 20 minutes, I go to the shopping cart to check out only to find that Every single one of the items I put in my cart are UNAVAILABLE. Please update your website and do not show items that you no longer have. Or write that they are out of stock on the shopping page.
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I sincerely apologize that you have had a frustrating online shopping experience which is the opposite of our intention. One of the best parts about the Community is being able to hear directly from our customers and find new ways to improve our services.
We appreciate the feedback and are committed to passing it along to the appropriate departments.
At REI, we believe time outside is fundamental to a life well lived.