Item shipped to a store

[Chris_H]

I have a jacket ordered that is supposed to be delivered to our nearest store this coming Tuesday.  Now that your stores are closed, is it possible to have this item shipped to my home instead?

[REI-JohnJ]

@Chris_H Thanks for reaching out!

We recommend you wait to pick up your online orders in store once we have reopened. If you need these items before March 28, please call REI Sales & Customer Support to determine your options.

[REI-JenK]

@Chris_H our local store teams will be working to contact all customers who have packages that have already arrived in the store and arranging for alternate pick-up options on Mon and Tue of this week. This option will only apply to packages that have already arrived, not those that are in transit, and we are asking that folks wait to be contacted by our store teams. As @REI-JohnJ mentioned, if you need your item(s) before March 27, please contact our Customer Support team at 1-800-426-4840. Thank you.