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Is there any update on the process of returning items?

We appreciate your efforts (free shipping) and patience in this difficult time for business.  Because of store closures we ordered several pairs of boots, etc. to try on at home.  Of course we need to return some of them.  Shipping is costly, so we might wait until you reopen, however a fair bit of money is tied up for us, and you'd probably prefer a quicker return so you can remarket sooner!  Is there any way you can arrange for a socially distanced, masks and gloves, drop off spot for returns in Anchorage?  Perhaps an open fresh air parking lot canopy?  Wait time in vehicles.  Maybe 1 day a week or something?  We would appreciate it.

1 Reply

Hey there @jsniel thanks for reaching out to the Community!

We certainly appreciate your understanding surrounding business right now and for sharing this idea with us!  Unfortunately, right now we do not have an option like this available but we are continuing to work out new solutions for our customers as things continue to evolve.

We are committed to communicating with our members and customers when new options and solutions become available.

Thank you for your patience!

At REI, we believe time outside is fundamental to a life well lived.