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Is there a guarantee on REI traverse hiking poles?

REI traverse hiking poles model 7075-t6. is there a guarantee? 1 broke at joint during last hike.

1 Reply


Thanks for reaching out, although we're sorry that it is because you had this issue with your trekking poles.

REI has a 100% Satisfaction Guarantee that states:

We stand behind everything we sell. If you're not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase -- except for outdoor electronics, which must be returned within 90 days of purchase. Outdoor electronics include activity monitors, GPS-enabled devices, bike trainers, emergency-communication devices, and cameras. REI’s Satisfaction Guarantee policy doesn't cover ordinary wear and tear or damage caused by improper use or accidents.

Hopefully this answers your question, thanks!


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