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Thanks for reaching out, although we're sorry that it is because you had this issue with your trekking poles.
REI has a 100% Satisfaction Guarantee that states:
We stand behind everything we sell. If you're not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase -- except for outdoor electronics, which must be returned within 90 days of purchase. Outdoor electronics include activity monitors, GPS-enabled devices, bike trainers, emergency-communication devices, and cameras. REI’s Satisfaction Guarantee policy doesn't cover ordinary wear and tear or damage caused by improper use or accidents.
Hopefully this answers your question, thanks!
At REI, we believe time outside is fundamental to a life well lived.