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In-store PickUp

REI,

please change the way you are wording In-Store pick-up. I ordered a coat and selected in-store pick-up, thinking it is in store, and I will be picking it up within hours when in actuality the coat needs to be delivered the store first -  that is what I call SHIP TO STORE, not IN-STORE PICK-UP! It takes the same amount of time to have delivered to my address, why would I have it delivered to the store and I will have to go out of my way to pick it up????

Thanks,

1 Reply

In-store PickUp

@rezart Thanks for reaching out!

I apologize for your frustration with how we communicate our ship to store and in store pick up options. I will forward your feedback to the appropriate channels. Thank you and have a great day!

John

At REI, we believe time outside is fundamental to a life well lived.
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