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Welcome REI Co-op Members! We're glad you're here. If you can't access the Co-op Members section of the community, click here for instructions on how to join the section that's just for you.

I purchased an Osprey backpack about a month ago and the zipper is breaking.

Do I need to go through you or Paltry directly?

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@bryananddawn thanks for reaching out! We would definitely recommend visiting your local REI store to chat with our customer service folks. They can help navigate next steps!

At REI, we believe time outside is fundamental to a life well lived.
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