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I ordered a hat I got a belt ;)

Hello REI, 

I ordered a hat online and I got a belt 😀 not what I expected but can I bring the online order for return when you guys open up?

Thanks EK 


1 Reply

@ehab oh no, we're so sorry we sent the wrong thing! The answer is yes, you can absolutely bring an online order to our stores (once we reopen) and return the belt. You could also contact our Customer Support team (1-800-426-4840) for help with the return of the belt and repurchase of the hat!

At REI, we believe time outside is fundamental to a life well lived.