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Welcome REI Co-op Members! We're glad you're here. If you can't access the Co-op Members section of the community, click here for instructions on how to join the section that's just for you.

I have a questions about an exchange on my order

I know that stores are not open and I wanted to get the details of exchanging my dress for an xs.

Any tips would be great.

-stacy 

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Hey there @jedberry !

Thanks for reaching out to the Community with this question!

With stores currently closed, we have a few options for processing an exchange.

If you would like to order the new size and then return the unwanted dress to a store when they reopen, that is an option.

However, if you’d like to process the exchange now, you could handle it using a mailing option . This will still require you to order the new item and then be refunded for the sent back item. 

Unfortunately, here at the Community we do not have access to individual order details but the link I provided also contains information on getting in touch with our Sales and Customer Service team who could assist you further. 

You will notice I removed your order number from your post to protect your privacy. Hope the information I provided is helpful to you!

At REI, we believe time outside is fundamental to a life well lived.
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