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How long will it take to get a refund for an item I bought with a gift card?

I bought an item with a gift card, but now I want to return that item. Will I receive the gift card balance immediately or will there be a delay?

1 Reply

@gc thanks for reaching out with this question, although our answer will differ depending on a few procedural details. If you take it your return to your local REI store, your refund will be issued as store credit and will be available immediately for use. In contrast, if you mail your return to us, there will be a delay of a few weeks before your credit is available. We hope this helps and if you have any additional questions, don't hesitate to call your local REI store or our Customer Support team at 1-800-426-4840.

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