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How long will it take for my return to be processed?

I made an authorized return for credit only 3 or 4 weeks ago using the REI supplied label. What would be a reasonable expectation for when a credit might show up in my account?

3 Replies

@AuthorizedUser Thanks for reaching out!

We apologize that it has taken this long for your return to be processed. Our teams are working hard to get through all of the returns that have been shipped back to us. Unfortunately, we do not have any visibility to customer or order information here in the community. The best way to find out information about the status of your return is to call our sales and customer service team at 1-800-426-4840.


At REI, we believe time outside is fundamental to a life well lived.

howdy, like @REI-JohnJ said, I also find it very useful to just call customer service, I usually can find out very easily and quickly what information I need.

good luck

REI Member Since 1979

@Philreedshikes Howdy, Phil-
Thanks so much for taking your time to offer an answer to my question. When I called the customer service 800 number, the lady said the “return should be processed in a few weeks.”