Showing results for 
Show  only  | Search instead for 
Did you mean: 
REI is actively reviewing its policies and procedures per the Centers for Disease Control and Prevention's new guidance for COVID-19.
As we have since the start of the pandemic, we’ll continue to prioritize the health and safety of our employees, customers and communities.

Re: How long does it take for a return to process and show in my bank account?

I purchased a jacket online then returned it instore using my debit card. How long should it take for the return to go through to my account? There’s no pending activity for the transaction/return. 

1 Reply

@rebekahgippert Thanks for reaching out!

Typically, a return transaction should be in your account within 24 hours. You may want to reach out to your bank to see if they have any information regarding the transaction. We don't have any visibility to transactions or order information here in the community, you could reach out to our Sales and Customer Service team at 1-800-426-4840.

Hopefully this helps!

At REI, we believe time outside is fundamental to a life well lived.